Covid-19 – Statement

First of all we hope that all our friends and colleagues across the UK and around the world can stay healthy during this unprecedented emergency. We are thinking of you.

Our office is now open, with telephone lines open between 9am – 4pm. We do ask that passengers use our telephone line and avoid visiting the office to book transport.

We have reopened our volunteer car service and Dial-a-Ride service and hope to be able to cover as many journies as possible. Due to having a limited number of drivers, priority will still be given to medical appointments. We will ensure distancing rules are met and request that passengers and drivers continue to wear face coverings. As time progresses, we will be constantly reviewing what we can do to help everyone whilst at the same time ensuring that our drivers, staff and passengers stay as safe as possible.

We are in regular discussion with our local authority and have a particular interest in helping to ensure that services are maintained for older and more vulnerable passengers or are replaced with alternative delivery and visiting services.

We could not offer any service without the wonderful work undertaken by our amazing drivers and we thank them from the bottom of our hearts on behalf of everyone.

The simple message is that we are here, functional and available to help or to refer you to others that can. 


Bact provides transport for people living in the Waveney district of Suffolk and the south eastern area of south Norfolk for whom other forms of public transport are not easily available.  In the average year we transport around 40,000 passengers on journeys covering 400,000 miles.  We have several services:

These services are open to all: young, old, able-bodied or infirm.

The majority of journeys undertaken are for transporting passengers to medical services and day centres on behalf of the local authorities, but many others are for shopping, family visits and similar.

Transport is provided by volunteer drivers, using either their own vehicles or our minibuses and wheelchair-accessible vehicle.  If you are interested in helping the community by becoming volunteer, we would love to hear from you.

bact is funded by fares, contracts, grants, fundraising and donations.  bact increasingly relies on fundraising and donations.