Covid-19 – Statement

First of all we hope that all our friends and colleagues across the UK and around the world can stay healthy during this unprecedented emergency. We are thinking of you.

Our office is now open, with telephone lines open between 9am – 4pm. We do ask that passengers use our telephone line and avoid visiting the office to book transport.

We have reopened our volunteer car service and Dial-a-Ride service and hope to be able to cover as many journies as possible. Due to having a limited number of drivers, priority will still be given to medical appointments. We will be constantly reviewing what we can do to help everyone whilst at the same time ensuring that our drivers, staff and passengers stay as safe as possible.

We are in regular discussion with our local authority and have a particular interest in helping to ensure that services are maintained for older and more vulnerable passengers or are replaced with alternative delivery and visiting services.

We could not offer any service without the wonderful work undertaken by our amazing drivers and we thank them from the bottom of our hearts on behalf of everyone.

The simple message is that we are here, functional and available to help or to refer you to others that can. 


Bact community transport is working in partnership with East Suffolk Council to help tackle loneliness and isolation during 2021/22. 

What’s our aim?  To reach out to as many people as possible who are lonely and isolated to help ease their way back into everyday life as we emerge from the pandemic. 

Area covered: People living in Lowestoft and the northern parishes including Oulton Broad, Oulton, Corton, Flixton, Somerleyton, Herringfleet and Hopton and people living in Beccles and Bungay and the surrounding villages. 

Has the pandemic left you wanting to try something new and different or explore what clubs are available? 

Want to be put in touch with a local club? Maybe swimming, running, exercising from a chair or introduction to a children’s rugby club but just need someone else who is interested to go with?  Always wanted to see what they do at the Men’s Sheds, or maybe the local sewing club, but lacked the confidence to go by yourself?   Please let us make that initial introduction and give you a free session so you can see if it’s something you would like to do again. 

Getting back to everyday life but lacking confidence? 

Just wanting to go back to doing your usual shopping, but lacking the confidence?  Are you wondering what the latest procedures are to shop?  Let us help you share that first shopping experience and take you there for free and show you what you need to do.  We will even give you some money to have a cuppa if there is a café on site. 

Gently easing back into normal life?  

Don’t worry if you do not want to join a club on a regular basis.  You could sign up to bact’s dial a ride service which offers up outings each month for places which cannot easily be reached by public transport.  Our members often call our bus a “social club on wheels” and you can make new friends on the trips, renew acquaintances or just enjoy a ride out on the bus without even having to get off!  Our first trip will be a visit to the seaside and an ice cream – all free as a treat as well as meeting some of our wonderful and kind bact volunteers. 

If you are a relative, carer, neighbour and know of someone that would benefit from our help, please put them in contact with us or pass on a leaflet. 

Likewise, if you are an organisation who can share your details with us and would welcome new members to your fold and we do not already know about you, then please let us know.  We’d love to hear from you and put others in touch with you. 

What do I do next? 

First step – you have read this leaflet and shown an interest.   

Second step – make contact with us using any of the links below. 

Third step – Let us help you now and improve the quality of life for you and those around you too. 

Contact us: 

By email: 

By phone: 01986 896896/895665 

By facebook – and send us a message 


Bact provides transport for people living in the Waveney district of Suffolk and the south eastern area of south Norfolk for whom other forms of public transport are not easily available.  In the average year we transport around 40,000 passengers on journeys covering 400,000 miles.  We have several services:

These services are open to all: young, old, able-bodied or infirm.

The majority of journeys undertaken are for transporting passengers to medical services and day centres on behalf of the local authorities, but many others are for shopping, family visits and similar.

Transport is provided by volunteer drivers, using either their own vehicles or our minibuses and wheelchair-accessible vehicle.  If you are interested in helping the community by becoming volunteer, we would love to hear from you.

bact is funded by fares, contracts, grants, fundraising and donations.  bact increasingly relies on fundraising and donations.