Covid-19 – Statement

First of all we hope that all our friends and colleagues across the UK and around the world can stay healthy during this unprecedented emergency. We are thinking of you.

Here at bact we have the ability for our office staff to work from home whilst securely accessing our data and emails, so we do not anticipate any break of service. Calls to our landline are diverted to mobiles as necessary. We will maintain usual office hours.

We are in regular discussion with our local authority and operator clients about the new challenges that they are facing on a daily basis and have been assisting with ideas for changed policies, services and resource prioritisation as well as by drafting new procedures to help frontline staff. We have a particular interest in helping ensure that access opportunities are maintained for older and more vulnerable passengers or are replaced with alternative delivery and visiting services.

We are currently aiming to cover any urgent medical appointments wherever possible in the minibuses to ensure distancing rules are met.  As the weeks progress and more lockdowns are released, we will be constantly reviewing what we can do to help everyone whilst at the same time ensuring that our drivers, staff and passengers stay as safe as possible.

The simple message is that we are here and fully functional and available to help you.

Special Announcement

Introduction of Annual Registration Fee

From 1st April 2020, bact is increasing the annual registration fee to £16.00, which will apply to all service users with the exception of essential carers.

The trustees of bact have been considering this for some time and have now decided that this is an essential step if bact is to survive and safeguard the provision of community transport services in the Waveney district and parts of South Norfolk.  Many community transport groups throughout Suffolk, Norfolk and the rest of the country have been charging registration fees for some while.

bact’s financial situation is particularly affected by the following factors:

  • bact provides community transport for the Waveney district for Suffolk County Council under contract. The contract price has been cut by 10% each year and we are currently about to start our fourth year of the five year contract.  When this contract ends, it seems likely that there will be no more grant funding from Suffolk County Council.  Over the last four years the funding from Suffolk County Council has reduced from the equivalent of £167,808 to a current level of £120,000.  This amounts to just 50% of our running costs for 2018.  You can see how serious the loss of this income will be and why we need to take steps to mitigate its impact!
  • bact is constrained by impending changes in government legislation that prevents county councils from offering contracts to community transport organisations like bact throughout the country.
  • Our drivers are predominantly volunteers, but we must pay our administrative staff to coordinate the 50,000 passenger journeys and the half a million miles travelled every year. This is very time consuming.
  • The vehicles used for Dial a Ride services and our Wheelchair accessible vehicles (vital for many of our passengers) are expensive to buy and maintain.

bact’s trustees are considering several other ways to increase their income to ensure that the organisation can survive.  These include:

  • Fundraising events
  • Increasing donations and legacies

If you have any other ideas of ways that bact could generate more income, we would love to hear from you.

We hope you will continue to support our services in the future and that this decision will not affect your use of bact community transport.

Ways to pay your annual registration fee

  • Cheque (payable to Bact) and posted to Bact Community transport, Harmony House, Hillside Road East, BUNGAY NR35 1RX
  • Phone the office (01986 895665/896896) and pay with a credit or debit card.
  • Cash – direct to the bact office in Bungay.

N.B.  Do not pay your driver the registration fee or post cash to us.


Bact provides transport for people living in the Waveney district of Suffolk and the south eastern area of south Norfolk for whom other forms of public transport are not easily available.  In the average year we transport around 25,000 passengers on journeys covering 300,000 miles.  We have several services:

These services are open to all: young, old, able-bodied or infirm.

The majority of journeys undertaken are for transporting passengers to medical services and day centres on behalf of the local authorities, but many others are for shopping, family visits and similar.

Transport is provided by volunteer drivers, using either their own vehicles or our minibuses and wheelchair-accessible vehicle.  If you are interested in helping the community by becoming volunteer, we would love to hear from you.

bact is funded by fares, contracts, grants, fundraising and donations.  bact increasingly relies on fundraising and donations.